Quick overview

Logging into BlockFi is a straightforward process but it’s also the moment when attackers try to gain access to accounts. Follow the official sign-in flow, enable strong authentication, and follow the troubleshooting steps below if you get locked out.

Before you start — checklist

• Have your email address available (the one used to register).
• Know whether you set up passwordless / SSO or a standard password.
• Have your phone with 2FA (if enabled), or your backup codes stored securely.
• Use a trusted and up-to-date browser or the official BlockFi mobile app.

How to log in — Web (Desktop/Laptop)

1. Open your browser and go to the official BlockFi website. Type the address manually or use a saved bookmark — avoid clicking login links from unsolicited emails.
2. Click the Sign In or Login button in the site header.
3. Enter the email address associated with your account and your password.
4. If you enabled two-factor authentication, you will be prompted to enter your 2FA code (from an authenticator app or SMS, depending on your settings).
5. After successful verification you will be redirected to your BlockFi dashboard.

How to log in — Mobile (iOS / Android)

1. Open the official BlockFi app from your phone. Make sure the app is downloaded from the App Store or Google Play only.
2. Tap Sign In. Enter your email and password.
3. Approve the sign-in with your 2FA method: authenticator app, SMS code, or other configured method.
4. Optionally enable biometric sign-in for future convenience.

If the app prompts for an update, install it — updates often include security fixes and improved login flows.

Two-Factor Authentication (2FA) — why it matters

2FA adds a second layer of security beyond your password. Typical 2FA methods:

• Authenticator apps (recommended): Google Authenticator, Authy, Microsoft Authenticator — generate time-based one-time codes.
• SMS codes: Less secure than app-based codes but better than nothing.
• Hardware keys (if supported): Provide excellent protection against phishing.

Troubleshooting common login problems

Forgot password

1. On the sign-in screen click Forgot password?
2. Enter your registered email and follow the password reset link sent to that inbox.
3. Create a strong, unique password and sign in.

Not receiving password reset or verification emails

• Check your spam and promotions folders.
• Confirm you typed the correct email. If you have multiple addresses, try alternate emails you may have used when signing up.
• Ensure your email provider is not blocking messages from BlockFi and that your mailbox isn’t full.

Lost 2FA device or lost access to authenticator

• If you saved backup/recovery codes during 2FA setup, use them to regain access.
• If you did not save codes, use BlockFi’s account recovery process — this may require identity verification (photo ID, selfie, proof of address) and can take time.
• Contact BlockFi Support via the official support channels and follow their instructions. Beware of impersonators; only communicate through official channels listed on the site or app.

Account locked or suspicious activity

Follow the on-screen prompts. Contact support immediately and consider moving funds (if possible and safe) to a different secure wallet after confirming account control.

Security best practices for signing in

• Always verify the website URL and SSL lock; use bookmarks for frequent pages.
• Never share your password, 2FA codes, or backup codes. BlockFi staff will never ask for your full password or 2FA codes over email or chat.
• Use a strong, unique password stored in a reputable password manager.
• Enable 2FA with an authenticator app rather than SMS when possible.
• Keep your device OS and browser/app updated.
• Avoid using public or untrusted Wi-Fi to access your account. Use a private connection or a trusted VPN if necessary.

Account recovery & support—what to expect

If you request account recovery, be patient and prepared to verify your identity. Typical verification steps:

• Government-issued photo ID (passport or driver’s license).
• Selfie or short video to confirm liveness/identity.
• Proof of email or phone ownership (access to inbox/phone).
• Sometimes transaction history questions or other account details.

Always use the support form or contact information on the official site/app. Never provide sensitive data in response to unsolicited messages.

Frequently asked questions (FAQ)

Can I use the same password across other sites?

No. Reusing passwords increases risk: if another site is breached, attackers may try your credentials on BlockFi. Use a unique password for every site.

What if I suspect a phishing email?

Do not click links. Report the email to your email provider, block the sender, and forward a copy to BlockFi's official support (only through the contact form on the official site). Change your password and check account activity if you clicked a suspicious link.

Wrapping up

Logging into BlockFi is simple when you follow the official flow and keep security top of mind. Use a unique strong password, turn on 2FA, save backup codes, and always confirm you're on the official app or website before entering credentials.